Customer Service: Complaint Management Series_Risk Management This course provides learners with

This course provides learners with the essential knowledge and practical skills to maintain high standards of food safety and hygiene

including what types of disclosures are protected

Identify the role a buddy plays in helping new staff to become familiar with their new work environment

higher-quality care for older people

This is partly because older people are more likely to have health problems that affect blood flow

Customer Service: Complaint Management Series_Risk Management This course provides learners withCourse Description: Complaints are an inevitable part of customer service. This course explores the elements of a positive complaints culture and explores ways that frontline staff can effectively manage complaints in a way that improves care outcomes for people in their care. Learning Outcomes: After completing this course, participants will be able to: Define a complaint and identify what supports a positive consumer focussed complaints culture.