5 Communication Skills to Avoid Defensiveness Select:DVD text highlighting

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This course explains what sexual harassment is

how employees should respond to it and what they can do to prevent it from escalating into violence

Often these victims are lured into a promise of a better life or a job offer

This training course helps workers to understand the four ways a hazardous substance can enter a person's body

5 Communication Skills to Avoid Defensiveness Select:DVD text highlightingWe have all seen it happen on teams: A team member criticizes teammate's work, provoking a defensive reaction and response triggering an equally defensive come back. So begins a defensiveness chain which puts a stop to effective communication, impacting individual and team effectiveness. This video examines common defensive reactions such as hiding behind rules, creating a diversion, and launching a counterattack. It also depicts inappropriate but